GENERAL TERMS

 

Payment

A deposit of 25% must be paid on booking, and the remaining balance must be paid 4 weeks before the start of the apartment rental. If you make a late booking, we ask you to pay the entirety of the balance at once. Our prices include the accommodation and the amenity charges (water, electricity, heating).

Our prices do not include the Tourist Tax, which must be paid on the day you arrive, any supplementary services, and the cleaning charges at the end of your holiday. Accommodation for a specified number of people may under no circumstances be used by a larger number of people.

 

Services

The following are included in the rental price:

Reception service (pick up the keys directly at Cap Neige); towels, sheets and pillowcases; satellite television; ski locker with a boot dryer; access to the swimming pool, sauna and steam room; 1 parking space per apartment (residence or public car park); laundry room with washing machines and tumble dryers, free Wi-Fi in all apartments.

Options to be booked with the accommodation:

  • The cleaning at the end of your holiday (price depends on the size of your apartment).
  • Pets (50 euros).

 

Arrival

You can pick up the keys from 5pm onwards on the day of your departure. You will be asked for a guarantee deposit of 500 euros. If you are going to arrive late, please let us know before 6pm, so that we can make appropriate arrangements.

 

Departure

You must vacate the accommodation before 9.30am on the day when you are leaving. The flat must be perfectly clean. The guarantee deposit will be given back to you after we have checked over the apartment, and deducted amounts corresponding to any damage. If you leave before 8am, the guarantee deposit will be returned by post.

 

 

Alteration / cancellation of the holiday and additional services by the client

You must notify us by letter of any cancellation or alteration, which will take effect from the date of receipt.

If you advise us more than 60 days before the start of your holiday, we will retain 100 euros as a cancellation fee from the deposit.

If you advise us than 60 days or less before the start of your holiday, we will retain the following charges:

  • Between 60 and 30 days prior to your arrival: 25% of the total cost of your holiday including extras.
  • Between 29 and 15 days prior to your arrival: 50% of the total cost of your holiday including extras.
  • Between 14 and 8 days prior to your arrival: 75% of the total cost of your holiday including extras.
  • 7 days or less before your arrival: 100% of the total cost of your holiday including extras.

 

Not showing up at your holiday destination

If you do not show up at your holiday destination, we will retain the following charges:
100% of the total cost of your holiday including extras.